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Patient Experience Group

The Patient and Carer Experience Group will act as a champion for patient and carer influence in local health services by:

·         Developing a PCT framework for patient and carer experience (see attached);

·         Establishing an annual action plan for PCT patient and carer experience activity and monitor progress against the plan;

·         Monitoring and reviewing patient and carer experience activities across the PCT and wider NHS in Central and Eastern Cheshire PCT;

·         Monitoring the use of patient and carer experience feedback in the improvement and development of services (e.g. contract monitoring);

·         Ensure the PCT is compliant with legislation, adopts good practice and implements national policy on patient and carer experience;

·         Identify areas of action in response to concerns and issues raised by patients or through performance monitoring, and in response to report findings; 

·         Production of an annual assessment of Patient and Carer Experience for the PCT Board; and

The Group will ensure it is open and transparent in the way that it conducts its work.  All minutes of the Group will be published on the PCT’s website for example.

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